Have you used a pop-up chat window on a website to have a question answered about a product, a refund, an upcoming hotel reservation, etc.? How certain are you that you were interacting with a live person on the other side of that chat window? It's quite likely a super (artificially) intelligent bot was answering your questions.
After a successful pitch in the inaugural UIDEA batch, team Chatterbox shifted to a new vendor that could scale to an enterprise the size of the the University of Illinois system and launched the first artificial intelligence-driven chat bot in the advancement industry. While a small number of other universities offered chat bots staffed only for live answers during business hours, Chatterbox's bot expands donor and customer relations to 24/7/365.
Lea Ann Gross and Bill Reynen of UIDEA Team Chatterbox discuss the Foundation's new artificial intelligence chat bot for donors in this month's issue of CASE Currents.